MapleReceptionist answers your phone 24/7 with AI that greets callers, books appointments, blocks spam, and routes calls to the right person. Bilingual. Compliant. Built for Canadian businesses.
You keep your carrier, your lines and your numbers. We host the phone system only: call routing, menus, voicemail and extensions. No phone numbers, no minutes, no SMS, no AI answering.
All prices in Canadian Dollars, +HST. Cancel anytime.
FAQ
Common questions, straight answers
What is MapleReceptionist and how does it answer my calls?
MapleReceptionist is an AI receptionist that answers your business phone 24/7. It greets every caller by name, understands what they need, screens out spam, and routes the call to the right person by schedule, skill, or priority — so you never miss another call.
Can the AI receptionist book appointments?
Yes. The AI checks your availability in real time, books the slot, and sends an SMS or email confirmation. It syncs with Google Calendar and Outlook/365, so your calendar stays up to date automatically.
How does spam and robocall blocking work?
The AI analyzes caller intent and reputation in real time. Known robocalls and telemarketers are blocked instantly, and suspicious callers must answer a verification question before they get through. You stop losing time to junk calls.
Does it also handle text messages (SMS) and web chat?
Yes. Beyond calls, MapleReceptionist automatically answers text messages and chat on your website. It collects contact details, answers frequently asked questions, and escalates to your team when needed — on whichever channel the customer chose.
Can it transfer a call to a real person, and can callers still reach someone?
Absolutely. The AI handles routine calls and hands complex ones to your team with a warm transfer: the person receiving the call already knows the caller's name, the reason, and any info collected before they pick up. You can route to any phone number, a cell, a landline, Microsoft Teams, or Zoom.
Do I get call transcripts and summaries?
Yes. Every call is logged with a summary, the caller's details, their intent, and next steps. When a call goes to voicemail, the transcript is delivered to you instantly by SMS or email — no more digging through recordings.
How can I track calls and missed calls?
Your online dashboard shows call volumes, answer rate, spam blocked, appointments booked, and lead conversions. If a call is not completed, the AI captures the contact and triggers an automatic missed-call follow-up by SMS or email so the lead is not lost.
Does it integrate with my calendar and CRM?
Yes. MapleReceptionist connects to Google Calendar, Outlook/365, and MapleWorkSuite, and drops call notes and summaries straight into your CRM or helpdesk. Webhooks and an API are also available to connect your own tools.
Can it handle multiple phone numbers or locations?
Yes. Each location or department can have its own Canadian phone number, greeting, hours, and routing rules, all managed from one dashboard. Ideal for multi-location and multi-team businesses.
Can I also make outbound calls from the browser?
Yes, on higher plans. A built-in browser-based dialer (WebRTC) lets you make and take business calls right from your dashboard, with no extra phone hardware.
What happens after hours?
The AI keeps answering 24/7. After you close, it takes messages, books appointments for the next business day, provides basic information, and offers the emergency escalation paths you define. You capture revenue you used to lose in the evenings and on weekends.
Is it really bilingual (English and French)?
Yes. The AI greets and converses in both English and French and switches automatically based on the caller. Pick from natural Québec French and Canadian English voices, and customize the greeting, tone, and terminology for each language independently — a real Canadian advantage.
How long does setup take?
Most businesses are live within a few hours. We handle the configuration of your greeting, routing rules, and calendar integrations. You just forward your number.
Is there a free trial or a way to try it for free?
Yes. You can talk to the AI receptionist for free right now using the live demo on this page — no credit card required. You can also request a 14-day free trial with your own business number. Creating a MapleWorkSuite account to explore the dashboard is free; you only pay once you put your AI receptionist live.
Is MapleReceptionist Canadian, and does my data stay in Canada?
Yes. MapleReceptionist is built, owned, and operated in Canada by Joel & Nanz Inc. (New Brunswick), hosted on Canadian servers, and PIPEDA-compliant. Support and billing are Canadian, and your data and your callers' data stay in Canada — never sold or shared with third parties.
What happens if a call goes to voicemail?
Voicemails are transcribed instantly and delivered to you via SMS, email, or both — usually within 30 seconds of the message ending. You can search transcripts, read them in the dashboard, and reply directly without playing the audio.
How do I set up MapleReceptionist?
Three steps: (1) Connect your number — forward your existing business line or get a new Canadian number, (2) Train the AI — tell us your FAQs, services, booking rules, and escalation paths, our team configures your call flow, (3) Go live — usually same day. Total setup time is about 15 minutes on your end.
Do I have to change my phone number?
No. You can forward your existing business number to MapleReceptionist and keep your current line. Customers see and call the same number they always have. Or if you prefer, we can provision a brand new Canadian number for you.
Can I put the AI receptionist on my cell phone?
Not directly: the AI answers on its own phone number in our Canadian data centre, not as an app on your phone. There are three ways to put it in front of your cell. (1) Forward only the calls you miss: dial **004* + 1 + your AI number + # (for example **004*15065551234#) to send busy, unanswered and phone-off calls to the AI; cancel with ##004#. (2) Forward every call with **21*1AINUMBER# (cancel with ##21#). The AI then can't transfer callers back to that same cell, because the call would loop back to it. (3) Port your cell number to us: it becomes the AI's line, you get a new cell number, and the AI answers every call and transfers the ones you want to you. The codes work on all major Canadian carriers. Full steps: https://maplereceptionist.com/help/cell-phone.php
Can I customize the greeting and tone?
Yes. You write your own greeting (or we'll write one for you), choose the AI's voice and tone (warm, professional, casual, urgent), and we'll match your brand. Different greetings for business hours vs. after hours vs. holidays are supported.
What's a playbook and do I need one?
A playbook is the AI's instruction manual — it tells the receptionist how to handle the kinds of calls your business gets. We ship industry-specific playbook templates (medical, legal, real estate, trades, etc.) and you can customize them. Most customers start from a template and tweak it. New playbook entries can be added anytime via your dashboard.
What industries is MapleReceptionist built for?
Dental and medical clinics, property management, law firms, real estate, trades and services, accounting and professional services, salons and spas, restaurants, auto shops, construction, agriculture, churches, daycares, schools, and more. We have playbook templates for ~30 industries and custom configurations for anything else.
Is MapleReceptionist HIPAA or PHIPA compliant for medical use?
Yes. For medical and dental clinics we offer PHIPA-aware (Ontario) and PHIA-aware configurations with proper consent flows, no PHI storage in non-compliant locations, and Canadian data residency. Patient confidentiality and emergency triage routing are built into the medical playbooks.
How much does MapleReceptionist cost?
Four tiers, all priced in CAD per month, pre-tax (HST added at checkout): Solo ($25) for solo operators with 50 minutes/month and 5 calls/day; Starter ($60) for solo professionals with 200 minutes/month, no daily cap, voicemail transcription, and an SMS booking link; Business ($99 - most popular) with 25 calls/day, native Google/Outlook calendar booking, call recording, transcription, warm transfers, and WebRTC outbound; Team-Pro ($199) with multi-agent stacking (different AI personas per phone line), up to 10 team numbers, 5 calendars, MapleConcierge tenant lookup, and an optional annual contract for volume discount. All plans are month-to-month with no contract on Solo/Starter/Business. Custom-tier integrations are quoted per project.
What happens if I exceed my plan's call volume?
Overage calls are billed at a per-call rate (varies by tier — typically $0.50 to $1.00 CAD per overage call). You'll see usage in real time in the dashboard and can upgrade your tier any time to avoid overage fees. We never cut off service mid-month.
Are calls recorded? Can callers opt out?
Calls are recorded and transcribed for quality and dashboard analytics. The opening greeting includes a notice ('This call may be recorded for quality') as required by Canadian law. Callers can request that their call not be recorded — the AI will honor that and switch to live transcription only.
Can MapleReceptionist work with my existing tools?
Yes. We integrate directly with Google Calendar, Microsoft 365, MapleCalendar, MapleConcierge, MapleInvoice, and the rest of the Maple suite. CRM integrations include HubSpot, Salesforce, Pipedrive, and Zoho. For anything else, Zapier and direct API access are available.
How does the AI know what to say about my business?
You give it a playbook (your FAQs, services, hours, pricing, escalation rules) and we feed it your website content and any docs you upload (PDFs, brochures, service menus). The AI uses this as its knowledge base. You can add or update entries any time via your MapleFAQ dashboard — changes take effect immediately.
What if the AI doesn't know the answer to something?
It says so honestly and offers to take a message, transfer to a team member, or schedule a callback — whatever you've configured as the escalation path for that intent. The AI never makes up answers. Unrecognized questions are logged so you can add them to your playbook for next time.
How do staff check voicemail on a Maple phone system?
From any handset in the office. To hear the messages left for a whole department, dial its mailbox number - for example 100 for the front desk - enter the password and press #, then press 1 to listen. To hear your own messages on your own phone, dial *98 instead; you do not need to know your mailbox number, the phone already knows.
While a message is playing: 5 replays it, 6 skips ahead, 4 goes back, 9 saves it, 7 deletes it, and * reads the options out loud if anyone gets lost. Deleting is permanent, so we set staff up to save rather than delete by default.
We hand every client a one-page printed sheet with their own mailbox numbers on it, meant to be taped to the wall by reception. Nobody has to be trained on it.
Where do voicemails from customers actually go?
Into a shared department mailbox, not into one person's private box. That is deliberate. If a message from a customer lands in the personal mailbox of whoever happened to be nearest the phone, it goes unheard on the days that person is off.
So a business with two lines - say a clinic line and a pharmacy line - gets one shared mailbox per line, and anybody at the desk can check either. Personal mailboxes still exist on each handset, but they only collect internal calls between staff.
We set the mailboxes up this way at install and tell you exactly which number is which.
Can voicemail messages be emailed to us?
Yes, as a sound file attached to an email, with the caller ID and the time in the subject line. It is the single most useful voicemail feature there is, and most of our clients turn it on.
One exception: if your messages contain health information - a clinic, a pharmacy, a dental office - we leave email delivery switched OFF until the privacy paperwork is signed, because emailing a recording of a patient moves that recording into an inbox we do not control. It is a one-line change to enable once that is done.
Voicemail-to-text transcription is available on the plans that list it.
Integrations
Works with your existing tools
MapleReceptionist connects to the platforms you already use.
📅
Google Calendar
Live
🍁
MapleWorkSuite
Live
🏠
MapleConcierge
Live
📧
Outlook / 365
Live
📞
Phone / Telephony
Live
💬
SMS / Email
Live
💬
Slack
Coming Soon
⚡
Zapier
Coming Soon
📊
HubSpot CRM
Coming Soon
🏗
Buildium
Coming Soon
🔗
Webhooks
Live
🛠
Custom API
Live
Dashboard
See everything at a glance
Real-time call analytics, lead tracking, voicemail transcripts, and team performance in one dashboard.
dashboard.maplereceptionist.com
347
Calls This Month
+12% vs last month
99.2%
Answer Rate
3 missed (after hours)
89
Spam Blocked
25.6% of all calls
42
Appointments Booked
+8 this week
Call Volume (7 days)
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Recent Calls
E
Emily Chen
Rescheduled
2 min ago
U
Unknown +1506...
Spam Blocked
8 min ago
M
Marc Thibodeau
Transferred
15 min ago
N
New Caller
Lead Captured
22 min ago
ROI Calculator
See how much you save
Compare the cost of a human receptionist vs. MapleReceptionist.
Monthly Cost Comparison
Human Receptionist
$3,520
salary + benefits + training
MapleReceptionist
$99
+HST, 24/7
You save
$3,421
per month (97% less)
Industry Solutions
Built for your industry
Pre-configured call flows, terminology, and integrations for the industries that need it most.
